Customer Care Agent with Arabic - Porsche Digital Customer Relations Hub

About the job

We are excited to invite you to join us in building Porsche's Customer Relations Hub (CRH) in Barcelona, where we aim to create a new and innovative platform to inspire the customer experience of the Porsche brand. As a Customer Expert for the Middle East market, your role will be instrumental in ensuring customer success, making you a valuable Porsche Ambassador.

Are you fluent in both Arabic and English? We are seeking passionate individuals who possess a deep understanding of the Porsche brand and are eager to revolutionize our customer service. As a Customer Expert, your mission will be to become the home that our clients want to return to, delivering high levels of satisfaction and care.

Responsibilities:

• Representing our client's products and services to customers
• Being the primary point of contact for customers from the Middle East market
• Supporting the development of the Customer Interaction Center through the introduction of your ideas
• Utilizing your communication skills to assist customers with a wide range of inquiries
• Ensuring customers have a positive experience that aligns with our client's quality standards

Requirements:

• Native-level fluency in Arabic, along with a proficient level of English, and French language is a plus.
• Experience working in the automotive industry is a plus
• Excellent verbal and written communication skills
• Ability to quickly understand customer needs and effectively handle their emotions

Benefits:

• Competitive salary: €26.000 of base salary and €2.000 of benefits 
• Opportunity to work in a fast-paced and dynamic environment
• Involvement in the creation of the Customer Interaction Center for one of the world's leading luxury automotive brands
• Collaborating with an inclusive, diverse, and international team
• Possibility of hybrid work after the initial training period
• Starting date: March 5th, 2025

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